Live Webinar- Mastering Customer Centricity & Outcome driven Customer ExperienceFor over a decade, investing in CX initiatives has been an organization’s strategic priority. But as customers are evolving, so does…Nov 3, 2022Nov 3, 2022
How Hyper-Personalization is redefining telcos’ customer engagement approachRecently, we concluded a successful webinar on the telcos’ approach to hyper-personalisation and its relevance and need for telecom. Frost…Jul 31, 2022Jul 31, 2022
How telecom operators can choose the right campaign management systemThe data-driven mindset has changed how organizations engage with their customers. Given that telecom operators have an abundance of…Apr 27, 2022Apr 27, 2022
The Business End of Real-Time Personalization at Scale: A Telco’s PerspectiveWhen machines are in charge of making real-time analytics-based decisions for better customer experiences, accuracy and consistency of data…Apr 6, 2022Apr 6, 2022
Micro-segmenting the audience for higher campaign accuracy and ROIChoices are good, but too many of them can kill the excitement. The same is true for the telecom operators sending hundreds of irrelevant…Mar 25, 2022Mar 25, 2022
Decoding the Customer Engagement puzzle for telecom operatorsWhy is customer engagement still a challenge for telecom operators?Mar 25, 2022Mar 25, 2022
Innovating customer experience through contextual marketingThe digital revolution, fast-tracked by the pandemic, has reshaped the customer’s perception about how they want to be served. Telcos can…Feb 21, 2022Feb 21, 2022
